Frequently Asked Questions
Everything you need to know about your Neon Trading Cards experience.
How are high-value cards protected during shipping?
Every card is placed in a premium sleeve and a rigid top-loader before being secured in a bubble mailer or reinforced box to ensure it arrives in pristine condition.
Do you sell professionally graded cards?
Yes, we carry a wide selection of cards graded by PSA, BGS, and CGC. The specific grade and certification number will always be listed in the product description.
What is your return policy on sealed booster packs?
To maintain the integrity of our inventory, all sales of sealed products, including booster packs and elite trainer boxes, are final and cannot be returned once the seal is broken.
How long does domestic shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.
Are the cards you sell 100% authentic?
Absolutely. We have a rigorous multi-step authentication process for all individual cards and only source sealed products directly from official distributors.
Can I track my order after it ships?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.